Appointments

Appointments System

All clinics are run by appointment. You can book an appointment by phone or at reception.

When booking an appointment you will be requested to give a reason for the appointment. Please do not be offended as your information will remain confidential. It is optional to give this information; however, it helps us to ensure that you see the appropriate professional and the right priority is given to your problem.

  • Urgent cases are seen on the day.
  • If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP, you also have the option to book up to 2 weeks in advance with a nurse.
  • Nurses in our practice treat patients for a wide range of common conditions. You can expect to see them within one working day.
  • Let us know if more than one person in the family needs to be seen. We can offer you a longer appointment if necessary.
  • Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
  • You can book to have a telephone consultation with a doctor. You will be contacted at an agreed time on the telephone number you have given.

How You Can Help Us

  • Be on time for your appointment by arriving 10 minutes early
  • Inform us at least 2 hours before your appointment if can’t attend
  • Tell us your phone number in case your appointment is cancelled

Urgent Appointments

We try to see all urgent cases on the same day. You may not be able to see a doctor but our practice nurses can assess, diagnose and offer you treatment. They will get a doctor’s opinion if necessary. Severe infections such as urine, chest, skin, eye infections can all be dealt with by the nurses.

Telephone Calls

The phone lines can get very busy in the mornings as many patients are trying to book appointments. For general enquiries please call after 11:00.

Extended Hours

Our practice is working in partnership to provide additional GP appointments between 18:30 – 20:00 during the week and also over the weekend, If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. 

Your appointment may be with another practice in the area and may not be at your registered practice.

Home Visits

If you think you may require a home visit, please telephone 0121 554 1812 before 10:30. You will be required to tell the receptionist the reason for your request.

All requests are passed to a doctor, who may telephone you to discuss the best way of helping you. They decide whether or not a visit is appropriate based on medical need. Please bear in mind that certain examinations, tests, or procedures can only be carried out at the surgery and you may be advised to attend accordingly.

Most patients can quite safely be brought to the surgery by car/taxi. It is not harmful to take a child with a fever outside.

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery if at all possible.

Transport arrangements are the responsibility of the patient or carer.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Patients will be removed from the practice if they fail to attend three appointments in any six month period. This is because there is a high demand for appointments.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Teaching & Training

University Teaching Practice

The surgery is a Teaching Practice for Birmingham University medical students and physician assistants.

Students may be present during consultations. We will be very grateful if you are prepared to participate but you are under no obligation to do so.

The medical students observe the rules of confidentiality and you will be asked to consent to the student being present. You have the right to refuse.

Please advise reception staff or the doctor if you wish the students to leave the room during your consultation.

We hope you can support the students and doctors of the future.

Training Practice

The surgery is also responsible for GP Registrar training.

These doctors are qualified and have several years of experience but are completing their training to become GPs.

Their consultations may be video recorded. You will be asked to give your permission prior to your consultation if this is the case.

You have the right to refuse.