Temporary changes to the Practice – from Monday 6 April 2020 

As you are aware the NHS is currently dealing with the Coronovirus pandemic and in order to help us to help you, the practice needs to make some temporary changes to continue to provide healthcare and advice when you and your family need it most.

From Monday 6 April, you will NOT be able to walk into this practice any longer.

Should you need to speak to your practice, you will need to call the practice 0121 554 1812

If you have a medical problem you will be assessed by a GP/Practice Nurse over the telephone.

If they decide you need to be examined they will make a face to face appointment for you.

The NHS is limiting Face-to-Face consultations due to Covid-19.

It is important that we all do our bit to support the NHS locally as it continues to see and treat you, your family and friends.

Patient Rights and Responsibilities

As a patient you have the right to be registered with a doctor.

Be able to change your doctor quickly and easily.

Be offered a health check on registration or if over 75yrs

Receive emergency care

Have appropriate drugs & medication prescribed

Be referred to a hospital consultant when necessary and be referred for a second opinion if required.

Have access to health records in accordance with the law.

Be given detailed information about services.

Choose whether or not to take part in medical research or student training.

Receive a copy of this leaflet and receive a full and prompt reply to any complaint.

You can expect appropriate care from a doctor or nurse. 

In Return

We ask you to treat us all with courtesy and respect.

Keep your appointment or let us know straight away that you are unable to attend.

Attend for your appointment on time. Arrive 10 minutes earlier.

Be patient, some problems take longer than others to sort out.

Accept that your health is your responsibility we can help you with it but not take over.

Take up the offer of health checks, immunizations, cervical smears, breast screening etc.

Inform us of any change of address or telephone number.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website