■ As a patient you have the right to be registered with a doctor.
■ Be able to change your doctor quickly and easily.
■ Be offered a health check on registration or if over 75yrs
■ Receive emergency care
■ Have appropriate drugs & medication prescribed
■ Be referred to a hospital consultant when necessary and be referred for a second opinion if required.
■ Have access to health records in accordance with the law.
■ Be given detailed information about services.
■ Choose whether or not to take part in medical research or student training.
■ Receive a copy of this leaflet and receive a full and prompt reply to any complaint.
■ You can expect appropriate care from a doctor or nurse.
■ We ask you to treat us all with courtesy and respect.
■ Keep your appointment or let us know straight away that you are unable to attend.
■ Attend for your appointment on time. Arrive 10 minutes earlier.
■ Be patient, some problems take longer than others to sort out.
■ Accept that your health is your responsibility we can help you with it but not take over.
■ Take up the offer of health checks, immunizations, cervical smears, breast screening etc.
■ Inform us of any change of address or telephone number.